Refund & Returns Policy

Refund Policy – In Accordance with Australian Consumer Law

At matrix Official, we are committed to providing quality products and services. Our refund policy complies with the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

You are entitled to a refund, replacement, or repair if the product you purchased:

Has a major fault or defect, or

Is not as described, or

Is not fit for its intended purpose, or

Fails to meet consumer guarantees provided under the ACL.

These rights apply regardless of any warranties offered by the manufacturer or us.

Change of Mind

Please note: We are not required by law to offer a refund or exchange if you simply change your mind, made an incorrect choice, or no longer want the product. However, we may offer a store credit or exchange at our discretion, provided the item is:

Returned within 15 days of purchase,

Unused and in original packaging, and

Accompanied by proof of purchase.

Proof of Purchase

To process any refund, repair, or exchange, a valid proof of purchase (such as a receipt, invoice, or bank statement) is required.

How to Request a Refund or Exchange

If you believe your item is faulty or not as described, please contact us at:
📧 support@matrixofficial.com.au

We will assess the item and, where required, send it to the manufacturer or relevant supplier for inspection. If the item is deemed to have a major problem, you can choose between a refund, replacement, or repair. For minor faults, we may offer a free repair within a reasonable time.